Returns & Exchanges

At Jewells, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Simply ensure the original tags are attached and the jewelry is in its original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Jewells account and select the order you wish to return to receive a unique Return Authorization number.

• 2.
  Pack Your Items

  Carefully place the jewelry in its original display box and secure it within a padded shipping envelope to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided in your confirmation email and affix it clearly to the outside of your package.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.